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TERMS & CONDITIONS
OF ENROLMENT:
ESMM
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Our terms and conditions of enrolment allow us to provide a service that is fair to you, to all of our clients, to our staff, and to the Academy as a business.
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By enrolling in our programs, you accept our terms and conditions of enrolment and enter a contractual agreement.
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It is your responsibility to ensure you have read and understood the terms and conditions of enrolment, which includes termination procedures.
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The service You are purchasing1.1 (i) Enrolment entitles the Student to a Lesson only: on the day, at the time, for the duration, and at the frequency as specified in the Enrolment Form, or otherwise agreed upon in writing during the course of Enrolment.
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Changes to Enrolment Details1.5 (i) You can request to change the Enrolment Details at any time. Changes can be made to the following details: the Lesson day, the Lesson time, the Lesson duration, and the the Lesson frequency. 1.5 (ii) When the Enrolment is varied, the new Enrolment Details supersedes any and all previous agreements. 1.5 (iii) We cannot guarantee that we can fulfil Your request. 1.5 (iv) If We are unable to fulfil Your request and You are unable to maintain Your Enrolment, Our terms and conditions of termination of Enrolment still apply.
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Enrolment Length1.3 (i) The minimum length of Enrolment is one term or the remainder of a term when the Enrolment commences after the first week of the term.
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Automatic Renewal of Enrolment1.4 (i) Enrolment automatically renews from term to term, including from term four of one year to term one of the next year, i.e. You must "opt-out" to cancel Enrolment. The minimum length of Enrolment applies to each renewal. 1.4 (ii) You accept the terms and conditions of Enrolment that are current at the time of renewal.
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Term Dates1.6 (i) Our term dates are those published on Our website. 1.6 (ii) We have the right to vary Our term dates when notice is given before the Census Date of the first affected term, giving You the option to cancel Enrolment if You do not agree to the changes.
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Commencing Enrolment1.2 (i) Enrolment commences on the Commencement Date defined in the Enrolment Details. 1.2 (ii) The Student cannot attend Lessons and their place is not secured until: the Enrolment Form has been submitted, and a valid direct debit account has been set up.
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Other Fees2.3 (i) Transaction fees apply to direct debit payments. 2.3 (ii) The transaction fees are determined by the direct debit provider and incorporated into your payments. 2.3 (iii) The total fees charged by Us is shown on our website. 2.3 (iv) Failed payments incur a dishonour fee of $10 charged by the direct debit provider. 2.3 (v) From time to time, the Student may be required to purchase learning materials.
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Enrolment Fees2.1 (i) The applicable fees are paid by You to Us in accordance with Your Enrolment Details. 2.1 (ii) The applicable fees paid by You to Us are those outlined on our website.
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Changes to Fees2.4 (i) We have the right to change Our fees when notice is given before the Census Date for the term in which the changes take effect, giving You the option to cancel Enrolment if You do not agree to the changes.
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Payment2.2 (i) Payment is made via Direct Debit, unless You choose to pay for four terms upfront, for which We send an invoice for payment via direct transfer. 2.2 (ii) Payment is made in either monthly instalments or quarterly (for each term upfront). More information about these payment options can be found on Our website. 2.2 (iii) The monthly payment date is three (3) days following submission of a Direct Debit Request form. 2.2 (iv) Where the Commencement Date is within three (3) days following submission of a Direct Debit Request form, the payment date will be the same as the date the form is submitted. 2.2 (v) The quarterly payment dates are those specified on our website. ​ 2.2 (vi) Irrespective of the payment frequency, the minimum length of Enrolment and the terms and conditions of termination of Enrolment apply. ​
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Teachers3.4 (i) The Student enrols with the Academy as an institute, not with a Teacher as a private individual. 3.4 (ii) If the Teacher specified in the Enrolment Details is absent for any reason and for any period of time, We may have one of Our other Teachers provide the Lesson(s). 3.4 (iii) If Our staffing arrangements change, Your enrolment is maintained.
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When a teacher can refuse a Lesson3.5 (i) Teachers reserve the right to refuse a lesson if a Student displays any symptoms of a contagious illness, is uncooperative, causes harm towards anyone, or deliberately damages Academy property.
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Lateness3.1 (i) If the Student arrives late for a Lesson, that Lesson will finish at the scheduled time. 3.1 (ii) If the Teacher is running behind schedule, the Student will receive the Lesson duration to which they are entitled.
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Lesson Time (Adult Students)3.3 (i) Where the Student is an adult and We have provided at least seven (7)-days' notice, the Lesson time is subject to change if the Lesson if scheduled on: weekdays between 3:00pm and 6:00pm, or any time on Saturdays, and/or on a fortnightly frequency.
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Missed Lessons3.2 (i) You accept that Lessons missed by the Student are not rescheduled and credit and/or refunds are not provided by Us irrespective of the reason. 3.2 (ii) If We cannot provide a scheduled Lesson, We will either reschedule or provide credit on a pro-rata basis. 3.2 (iii) If the Student misses a rescheduled Lesson, that Lesson is not further rescheduled and credit and/or refunds are not provided by Us.
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When Initial Enrolment Commences After a Census Date4.2 (i) If You enrolled after the Census Date but before the fifth day before the initial term commences, 50% of the term fee is charged if You terminate Enrolment. 4.2 (ii) If You enrolled after the Census Date but on or after the fifth day before the initial term commences, 100% of the term fee is charged if you terminate Enrolment. 4.2 (ii) If You enrolled on or after the commencement date of the initial term, 100% of the term fee is charged. The calendar below illustrates the fees charged upon termination of Enrolment when the Initial Enrolment commences after a census date.
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Termination of Enrolment4.1 (i) If You wish to terminate Enrolment, notice is required by submitting a Termination of Enrolment Form found on Our website. 4.1 (ii) If You provide notice of termination on or before the Census Date of the term from which You wish to terminate Enrolment, no fees are charged for that term. 4.1 (iii.a) Instrumental Program If You provide notice of termination after the Census Date of the term from which You wish to terminate Enrolment, but before the seventh day following, 50% of the fee for that term is charged in accordance with Your Enrolment Details. 4.1 (iii.b) If You provide notice of termination on or after the seventh day following the Census Date of the term from which You wish to terminate Enrolment, 100% of the fee for that term is charged in accordance with Your Enrolment Details. 4.1 (iii.c) The calendar below illustrates the fees charged upon termination if You give notice of termination after a Census Date. 4.1 (iv) Early Starters Music & Movement If You provide notice of termination after the Census Date of the term from which You wish to terminate Enrolment, 100% of the fee for that term is charged. 4.1 (v) Upon confirmation of termination of enrolment, any outstanding fees will be immediately charged.
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Privacy5.3 We will not share your personal information with third parties without your prior consent, except where required by law or in the event of a sale of the business or its assets. In such cases, your information may be disclosed to the purchaser as part of the transfer, but only after the completion of the sale and subject to appropriate confidentiality and data protection obligations.
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Media5.1 (i) We may use the image and/or audio of anyone on the premises for marketing purposes and/or the creation of teacher education content. We do not identify anyone through social media tagging. We may use first names only for narrative purposes. 5.1 (ii) You must state in writing if You do not want Your or Your child(ren)'s image and/or audio to be used as described in 5.1 .
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Communication5.2 (i) We communicate all matters regarding Enrolment with the Account Holder only. 5.2 (ii) We communicate only by email and phone, unless We need to send an urgent message which We will send via no-reply SMS. 5.2 (iii) We are not responsible for any filtering of our communications conducted by Your devices or apps.
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EnrolmentEnrolment is the formal engagement of Our services.
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StudentStudent means the individual receiving the services provided by Us and for whom the Account Holder is responsible. The Account Holder and the Student may be the same person if the Account Holder is an adult.
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You and YourYou and Your refers to the Account Holder.
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Enrolment DetailsEnrolment Details means the agreed day, time, duration, and frequency of the Lessons.
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Enrolment FormEnrolment Form refers to the form You complete to formalise Enrolment on which the Enrolment Details are specified.
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Account HolderAccount Holder means the person who is responsible for the Enrolment and payment for the Student. The Account Holder and the Student can be the person if the Student is an adult.
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Census DateCensus Date means the last day on which You can terminate Enrolment without any further payment obligations.
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LessonLesson or Lessons refers to all activities related to teaching the Student at the time and for the duration specified in the Enrolment Details. These include, but are not limited to: instruction, debriefing, consultation, and group classes.
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Teacher and TeachersTeacher and Teachers means an employee who provides Lessons.
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